Refunds

Refund and Cancellation Policy

Last updated 3 October 2026

How to cancel, when it takes effect, and what stays with you.

Cancel any time

You can cancel your membership at any time. Use the billing portal, or write to concierge@xlnc.vip from the email address on your membership and we will do it for you.

When it takes effect

Cancellation takes effect at the end of the period you have already paid for. You keep your membership and everything in it until then, and you are not billed again.

We do not give partial refunds for unused time in a period. This applies to monthly plans and to yearly plans alike. If you cancel a yearly plan in month three, the membership continues to the end of the year and is then closed.

If you were charged by mistake, for example twice for one period, or after you had cancelled, write to us and we will correct it and refund the amount in full.

Credits you have earned

Every dollar of membership is credited against the professional fees of any structuring, relocation or zone-entry engagement you later commission through us. Credits never expire. Cancelling a membership does not remove credits you have earned, and they remain available if you come back or commission an engagement later. Credits have no cash value and are not paid out as a refund.

Your card statement

Charges appear on your card statement as XLNC.VIP.

If something is wrong

Please write to us first at concierge@xlnc.vip, with the email you joined with and what happened. We answer, and we would rather put it right than lose your trust. If you have a question about a charge, ask us before you raise a dispute with your card issuer; a dispute freezes the account while it is decided and slows the answer you want.

Contact

XLNC VIP Ltd, Hong Kong. concierge@xlnc.vip.